Frequently Asked Questions about Privacy and Legal Matters
1. What personal information does Clear Smile 3D collect?
We collect contact information, medical/dental history, insurance details, and treatment records necessary for comprehensive dental care delivery.
2. How is my personal information protected?
We implement HIPAA-compliant security measures including encrypted data storage, secure transmission protocols, and strict access controls to protect your information.
3. Will you ever sell or rent my data?
No. We never sell or rent your personal information. We only share it with:
- • Dental labs and specialists (for your treatment)
- • Insurance carriers (for claims processing)
- • IT and practice‑management vendors (under HIPAA business‑associate agreements)
- • Regulators or law enforcement — only when required by law
4. What are my privacy rights under Florida law?
Under Florida’s Information Protection Act and HIPAA, you have the right to:
- • Access your medical and billing records
- • Request corrections to any inaccuracies
- • Request restrictions on certain uses or disclosures (subject to HIPAA limits)
- • Request deletion of non‑essential data (note that clinical records must be retained per law)
- • Receive an accounting of disclosures of your protected health information
- • File a complaint with Clear Smile 3D, the Florida Department of Health, or U.S. HHS Office for Civil Rights
5. How long do you keep my records?
- Clinical and treatment records: at least 4 years from last treatment (per Fla. Stat. § 466.023). For minors, 4 years after they turn 18.
- Billing and insurance records: 4 years.
- Marketing/preferences data: until you unsubscribe or request deletion.
6. What happens if there’s a data breach?
If we confirm that your personal data has been compromised, we will notify you within 30 days (as required by the Florida Information Protection Act) with details of what happened and steps you can take to protect yourself.
7. Do you use cookies or tracking tools?
Yes. We use cookies to remember your site preferences and improve performance. Disabling cookies may limit certain features (e.g., online appointment requests or secure portal access).
8. How can I exercise my privacy rights?
Email us at info@smileclear3d.com or call (305) 564‑4599 with your request. Please specify which right you’d like to exercise (e.g., “access my records,” “correct my information,” “delete my data,” etc.).
9. Do you comply with HIPAA?
Yes. We follow all HIPAA regulations for safeguarding protected health information. Our business‑associate agreements with vendors ensure they meet HIPAA standards, too.
10. Who enforces these regulations?
- Florida Board of Dentistry enforces Fla. Stat. § 466.023 retention and professional standards.
- Florida Department of Health, Division of Medical Quality Assurance handles state complaints.
- U.S. Department of Health & Human Services, Office for Civil Rights oversees federal HIPAA compliance.